Contact the Mansoura desk
Send travel dates, mobility notes, and your preferred route tier. We reply within one business day with a draft hour matrix.
Reach us directly
Walk-ins welcome Sunday through Thursday 09:00–17:00 at 22 Gamal Abdel Nasser Street, first floor, Mansoura 35511. Friday hours follow mosque schedule—email ahead if you need document pickup on Friday afternoon.
Phone +20 50 234 7816 for urgent ferry or museum closure questions during your travel days if you hold a nile-runner or delta-coordinator plan.
Email hello@grand-musem.xyz with subject line "Delta dates" plus your month of travel. Attach nothing sensitive—passport copies are not required for route planning.
What to include in your message
List arrival city (Cairo, Alexandria, or Mansoura), nights available, and whether you use microbuses or private hire. Mention interests: Umm El Qura gallery, Rosetta Ottoman houses, Damietta fish market, Tell el-Daba, or university paleontology wing. Note mobility limits so we shorten mound climbs.
We respond with clarifying questions rather than generic brochures. Expect Arabic place names in the first reply so you can show them to drivers.
Group size changes microbus strategy—six travellers may need two taxis from rank. Children ages help us pick museum versus market emphasis. Dietary notes matter for village lunch stops—vegetarian ful options exist but limited.
After you submit the form
A coordinator assigns to your tier within twenty-four hours. Delta-explorer clients receive a PDF by email. Higher tiers schedule a ten-minute phone or WhatsApp alignment before we call museums.
Payment instructions arrive only after you approve the draft itinerary. Read how we handle personal data in our privacy policy.
Duplicate submissions same day merge manually—no double charge risk.
Wrong email typed? Call office—we match name and approximate time stamp.
Response times
Sunday–Thursday enquiries: first reply within twenty-four hours. Friday submissions answered Saturday 10:00 Egypt time unless marked urgent on delta-coordinator tier. Public holidays follow Egyptian government calendar—add one day.
Visiting the office
Ring first-floor bell at 22 Gamal Abdel Nasser. Bring laptop if you want PDF annotations live. Parking scarce—taxi drop recommended. Arabic business cards help if you continue to villages without our pack.
Before you write
Check pricing tiers and skim travel tips for season realism. Unrealistic same-day Cairo–Damietta–Tell loops get honest pushback—we prefer trust over yes-yes sales.
Data you should not send
Passport image, card numbers, full medical records—unnecessary at enquiry. Describe mobility in plain language only.
Language of correspondence
English default. French available Layla queue. Arabic outbound to sites always—your replies may stay English.
Spam filter note
Add hello@grand-musem.xyz to contacts before waiting reply. Corporate firewalls sometimes strip PDF attachments—we can split zip password on request.
Office location landmarks
Between El Gomhouria intersection and Nile corniche branch. Landmark: green pharmacy sign opposite. Taxi say Gamal Abdel Nasser twenty-two Grand Musem.
Social media absence
We do not operate Facebook or Instagram—email and phone only reduces scam impersonation.
Timezone
Egypt Standard Time UTC+2 year-round since 2023 abolition daylight saving. Office lunch 13:00–14:00 phones may ring to voicemail.
Corporate travel desks may CC finance—we reply all parties with same PDF attachment. VAT invoice requests note PO number in form body for faster routing.
Interpreter requests rare—PDF English sufficient most clients. Sign language not provided in-house.
Office cat sometimes greets visitors—allergies note in form we keep cat out meeting room.
We reply English by default; Arabic outbound to sites only.
Phone lines busy 10:00–12:00 museum verification peak—leave voicemail with dates. Email preferred initial contact attaches nothing sensitive.